Terms & Conditions

These Terms apply where Vanity By Design group Pty Ltd (ACN 674 493 282) trading as Joinery By Bears supplies Goods to a Customer. By accessing or using our services, you agree to be bound by these terms.

Effective April 2024

1. Definitions

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of the relevant State and Territory fair trading acts;

Customer means the person, entity, firm or corporation that acquires Goods from Joinery by Bears pursuant to these Terms, the details of which are set out in the relevant sales document and includes the Customer’s permitted assigns, successors, employees, servants and agents;

Joinery By Bears means the Joinery by Bears warehouse from which Goods may be collected by the Customer, if applicable, as specified under the relevant Order;

Goods means goods supplied by Joinery by Bears to the Customer;

GST Act means A New Tax System (Goods and Services Tax) Act 1999;

In these Terms and Conditions, “we”, “our”, “us”, “JbB” or “Joinery By Bears” means Vanity By Design group Pty Ltd (ACN 674 493 282) trading as Joinery By Bears

2. Consenting to these Terms and Conditions

These Terms and Conditions govern the relationship between you and Joinery By Bears when you purchase products or otherwise deal with us. You agree that by placing any order with Joinery by Bears.

Confirmation of payment for your order, or where applicable, confirmation of payment of a deposit on your order, in relation to the supply of that order by Joinery by Bears to you will be granted as approval to proceed and acceptance of Terms and Conditions.

3. Order

The Customer may place an order for Goods with Joinery by Bears in any of the following ways:

Delivered Order:
in-store or via the Website for delivery by Joinery by Bears, provided the required delivery
location is within Joinery By Bears’s Serviceable Area

Collected Order:
in-store or via the Website for collection by the Customer from the Joinery By Bears Warehouse or by a transport carrier engaged by the Customer (Carrier) to collect the Goods from Joinery by Bears and deliver them to the Customer

Joinery by Bears reserves the right to accept or reject any Order, or any part of an Order, placed by the Customer at its sole discretion, including rejecting a Delivered Order where the required delivery location is outside of Joinery By Bears’s Serviceable Area.

While Joinery by Bears endeavors to display accurate stock levels and lead times on the Website, these stock levels and lead times are estimates only and may be subject to change.

It is the Customer’s responsibility to ensure that the Customer’s information included in the Order (including the Customer’s name, contact number and email address) is correct and to notify Joinery by Bears of any changes to such information.

Pre-orders

Please note all pre order dates are an estimate and may be subject to early or late arrival. Any date changes will be communicated via email to the email address provided on the order.

4. Delivery and collection

The Customer acknowledges and agrees that unforeseeable circumstances (such as traffic congestion, weather events, delivery delays, and road closures) may impact Joinery by Bears’s ability to deliver by the Dispatch Date, and that in such cases delivery may need to be rescheduled.

Interstate Delivery & Brisbane Local Delivery: Please allow 2-10 business days for dispatch of in-stock items.

All furniture orders assigned to our 3rd party freight provider, contact will be via email or text to provide delivery date details directly to you. For any shipping delays please contact the shipping provider directly, these can be provided by us at your request. Please ensure you or someone you can appoint is available to accept the delivery. If no-one is present to accept the delivery, re-delivery charges may be incurred directly by the freight carrier.

Non-response to delivery notifications resulting in a futile delivery may also result in redelivery fees. All freight and shipping charges are paid directly to a third party services and are non refundable

Joinery by Bears is not responsible for furniture that does not fit where intended or cannot be safely delivered due to the limitation of the delivery address. Please be aware that third-party logistic companies deliver our fragile pieces, and they will determine whether or not a safe delivery can take place.

If you live in a rural area your order may be delivered via a standard service or come on a pallet and require customer pick up from the depot. Please note that delivery periods may vary due to the limited services in some areas. For any questions relating to costs and timeframes around freight, please email the team at hello@joinerybybears.com for more information.

The Customer may not change or cancel the Dispatch Date without Joinery by Bears’s prior written consent.

If Joinery by Bears consents to a change or cancellation of the Dispatch Date, but the Customer requested the change or cancellation less than two Business Days before the Dispatch Date, the Customer will be charged a $50 administration fee.

Shipping Method	Delivery Timeframe	Shipping Fee
Brisbane area, 30km from JbB warehouse	1-5 business days	From 150 AUD
Australia: Metro areas	3-7 business days	Quote
Australia: Rural area	5-12 business days	Quote

Collection:

Pick up is available from our Crestmead warehouse. Please contact to book an appointment for collection at hello@joinerybybears.com

Please allow 2-10 business days for ready for in-stock itemsJoinery by Bears will contact the Customer when the Goods are ready for collection

We have a highly skilled warehouse team available to assist you at the time of pick up. Please ensure to inspect and accept the item/s before leaving the warehouse. A waiver will be provided and must be signed by you at the time of pick up. The waiver outlines that you take full responsibility for the item/s in transit, unpacking and installation once it has left our warehouse. Joinery by Bears is not responsible for any damages caused after the item/s has been picked up and left our warehouse. Should you not wish to sign the waiver we would be more than happy to provide local delivery as an alternative option at an additional fee.

Customers responsible to load the Goods into its vehicle and provide all necessary labor and materials required for such purpose;

If you require Joinery by Bears to hold you order, storage can be provided for up to two (10)days free of charge, beyond this a holding fee of $120 per week will begin to incur.

Small Goods Delivery:

Please allow 2-3 business days for dispatch of in-stock items, once your order is fulfilled you will receive your tracking information.

Below are rates and estimated delivery times. Please note that these times are provided by our partner carriers only, are based on days in transit and may be subject to change due to factors beyond our control.

Shipping Method	Delivery Timeframe	Shipping Fee
Brisbane & Central Coast	1-3 business days	15 AUD
Australia: Metro areas	1-3 business days	15 AUD
Australia: Rural area	3-5 business days	15 AUD

5. Returns, Refunds, Exchange & Change of Mind

We hope you are delighted with your purchase. If you wish to return an item or have any inquiries, please feel free to contact us at hello@joinerybybears.com.

Please note the following policies:

Change of Mind: No refunds or exchanges will be offered for change of mind or errors in ordering Goods.
Returns, Exchanges, or Cancellations: Please consult with our team to ensure proper transit procedures are followed for any returns, exchanges, or cancellations.

Exchanges

Exchange requests may not be accepted unless under special circumstances. Please consult our team to determine if your item is eligible for exchange.

Restocking Fee: An exchange incurs a restocking fee of $80-$150.
Freight Charges: For exchanges, customers are responsible for two freight charges:
1. Return Freight to Warehouse: The cost of shipping the product back to our Crestmead 4132 warehouse.
2. Freight for New Product Delivery: The cost of delivering the replacement product to the customer’s address or nearest depot.

Freight charges may vary depending on delivery location, and these costs are the responsibility of the customer. Joinery by Bears does not reimburse freight charges.

Packaging Requirements: Items must be returned in their original packaging to ensure safe transit. If the original packaging is unavailable, repackaging costs will be charged to the customer.
Transit Damage: If items are returned without suitable packaging and are damaged in transit, they may not qualify for exchange.

Refunds

Refund requests may not be accepted unless under special circumstances. Please consult our team to determine if your item qualifies for a refund.

Orders Already Dispatched:
- Non-Refundable Freight Costs: Freight charges from the original order cannot be refunded once the vanity has been dispatched from our Crestmead 4132 warehouse.
- Return Freight: Customers are responsible for the cost of returning the vanity to our Crestmead 4132 warehouse.
Packaging Requirements: All returns must be in their original packaging to ensure safe return. If original packaging is unavailable, repackaging costs will be covered by the customer.
Transit Damage: Damaged items resulting from inadequate return packaging may not be eligible for a refund.

For any returns, exchanges, or cancellations, please ensure you consult with our team to ensure proper procedures for transit are followed.

6. Receiving Damaged Goods & Wrong Items

Inspection and Processing: Please allow the item/s to be returned to our warehouse in Brisbane, Australia, for inspection prior to a refund or exchange being facilitated. All refunds/exchanges will be processed within 5-10 business days of receiving the returned product.

Defective Goods The receiver must ensure to check all items immediately upon receiving them. If the pieces are going into storage, the receiver must unpack and inspect the items upon receiving them before storing them. And must alert us within 48 hours if there is any damage.

Defect Claim Process

To report any defects or issues with your order, please contact the Joinery by Bears Concierge Care Team:

Phone: 0411 013 310
Email: hello@joinerybybears.com

When reporting a defect, please provide the following information:

Order Number: Your unique order identification number.
Batch Code: The batch code associated with your order.
Description of Damage: A clear and concise description of the damage or issue with the items.
Photographic Evidence: Supporting photographs or videos of the damaged item(s).
Packaging Image: A clear image of the packaging, including the shipping label.
Event Description: A detailed account of the events leading to the damage, to help us understand how it occurred.

Please note:

Defects must be reported within 48 hours of receiving the goods. Failure to report within this timeframe may void any insurance for your goods, and a resolution may not be provided.
Issues reported after the 48-hour period are ineligible for consideration for replacement or repair.
This process does not include pick-ups.

For any further assistance, please do not hesitate to contact our Concierge Care Team.

If your order arrives with visible signs of mishandling or damage to the packaging, please take the following steps:

Document the Damage: Take photographs of the packaging to record the condition for both your records and ours.
Refuse Delivery: Do not accept the delivery from the driver. Politely refuse the delivery, citing the visible damage as the reason.
Notify Us: Once you have refused the delivery, please email us at hello@joinerybybears.com with the images and a description of the damage. This will allow us to investigate the matter further on your behalf. Your prompt action in refusing the delivery and providing documentation will greatly assist us in resolving the issue efficiently.

7. Sales & Discounts

Please be aware that multiple offers cannot be combined. During any ongoing sale, discount codes, including those for our partners and trade clients, cannot be honored or applied to your orders.

Additionally, we are unable to match prices or offer refunds for the difference in price for orders placed before the start of a sale. All purchases made prior to the sale date are final and not eligible for price adjustments or exchanges.

8. Material Variation

Joinery by Bears use natural materials in our products, leading to variations in color, shade, tone, texture, and veining. These materials, including timber, marble, stone, leather, fabric, velvet, cowhide, and glassware, mean that each piece may differ from samples and may exhibit natural variations such as fissures, lines, and changes in color over time. Additionally, exposure to heat, cold, or weather can cause these materials to expand, contract, or distort. They may also stain or mark when exposed to certain substances and can be susceptible to damage from impact or scratching. These characteristics are intrinsic to the natural beauty of the materials and are not considered defects.

9. Warranties

All products from Joinery by Bears undergo rigorous quality control inspections. However, if you encounter any faults, please inform us promptly so we can address the issue.
Faults must be reported within 48 hours of receiving your item, even if it is going into storage. If you have a faulty or damaged product, please complete our Warranty Form, including images of the damage, your order number, and any supporting details

Terms

Thank you for choosing Joinery by Bears. We take pride in the quality and craftsmanship of our products and are committed to ensuring your satisfaction. Our Products include a 5 year warranty on cabinets, 2 year warranty on engineered stone benchtops and basins, and 12 month warranty on mirrors.

Our products come with guarantees that are not excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not constitute a major failure.

To the fullest extent permitted by law, Joinery by Bears disclaims all liability for any damage or injury to any person, damage to any property, and any indirect, consequential, or other loss or damage.

Please note that refunds, exchanges, and warranty do not apply to the following conditions:

Discontinued Items: We do not issue refunds or exchanges on discontinued items after dispatch.
Floor Stock: We do not issue refunds or exchanges on floor stock items after dispatch.
Which included the showroom clearance stock, website clearance stock and any final sale stock.
Accidental Damages: We do not cover accidental damages that have occurred on-site or during installation.

Customize Items: Any customized items cannot be changed, canceled, returned, or exchanged. Warranty applies only for manufacturing defects.

Conditions

All products must be installed by a licensed tradesperson in compliance with Australian standards and BSA regulations, or the warranty may be voided.
Isolation valves must be installed with all tapware, and water pressure/temperature must not exceed Australian standards or BSA regulations, or the warranty will be voided.
Water damage may not be covered under warranty; all cabinetry is water-resistant but not waterproof.

This warranty information is valid as of 12/06/2024